PROCEDURES

Our " All in one" approach solves your cross border dilemma expediting the movement of your goods with your minimal involvement being our primary objective.

PRESS PLAY AND LEAVE IT UP TO US.

FREQUENTLY ASKED QUESTIONS

Importing and exporting can be very complex, especially if you are doing it for the first time. Holler Trade is export registered and offers the full solution, i.e. procurement, export documentation, SADC certification, customs clearance, and delivery to your destination.

You need this license to import or export. If a supplier is not export registered, you will not be able to export your goods out of South Africa.

An import or export license or perhaps both versus a company registration number is that the customs code indicates for which transaction license a company is registered to do business. Therefore, for imports or exports or both, perhaps even for some of the trade incentives. A company registration confirms that you have registered for a company doing specific business in the origin country with all the relevant government requirements.

A quotation is a fixed price offer that cannot be changed once accepted by the customer. Holler Trade always specifies in our quotations to our customers precisely what the quotation covers, and that variations outside of this will be subject to additional charges.

An estimate is an educated guess at what a job may cost - but it is not binding. To take account of possible unforeseen developments, service providers should provide several estimates based on various circumstances, including the worst-case scenario. This will prevent customers from being surprised by the costs.

With Holler Trade you will always receive a quotation, valid for seven (7) days, showing all costs that the quotation covers. The quote will be subject to change in currency fluctuations when quoted in forex.

Incoterms are a set of rules which define the responsibilities of sellers and buyers for the delivery of goods under sales contracts. They are published by the International Chamber of Commerce (ICC) and are widely used in commercial transactions.

First confirm if the negotiations will be done with INCO Terms 2000 or 2010, then decide on how to move forward. Brief overview is that an INCO Term determine the risk and cost during the physical movement of the goods, not the transfer of ownership or title.

6.1 Does the company have the experience and network to assist with your enquiry?
Holler Trade has been in business for over 30 years. We have an experienced team of procurement specialists to assist you with your enquiry, we have a strong presence with suppliers and can often negotiate discounted prices for the goods you are wishing to procure. We pride ourselves on excellent customer service.

6.2 Does the quote your company provide us, include the Tariff Code, Customs Duty percentage, Marine Insurance, and freight cost to avoid customs clearance delays?
Yes, we pride ourselves in delivering the information correct the first time and for easy reference we supply you with a quote that includes all the above.

The clearing agent acts on behalf of the shipper (importer or exporter depending on the INCO Terms) and arranges for the customs clearances of the imported goods.

The role entails:

  • Determining the correct harmonised tariff heading of the goods for customs duties, if applicable.
  • Calculating the import duties and taxes / VAT payable.
  • Assisting with the clearing instruction to confirm that all information received from shipper and consignee is accurate before being submitted for customs clearance – strict rule that is adhere to and if not, huge penalties that could follow both the clearing agent and the importer / consignee.
  • Framing the Bill of entry (BOE) to be submitted via electronic data interchange (EDI) to customs / SARS.
  • Collecting payment from the shipper for duties and taxes / VAT and making payment to Customs / SARS authorities.
  • Arranging the customs clearance / release with the relevant requirements, i.e. customs stops, port health exams, and many more requirements per specific cargo requirements that needs to be met before a release could be obtained, as well as to avoid penalties / delays.
Upon clearance been received, cargo will be released to the consignee through the various processes that still needs to be followed in the various modes of transport:
  • Air – draw cargo from ground handling agent or handover agents' warehouse and deliver to consignee.
  • LCL (less than container load) – goods are collected from a specialised customs licensed warehoused and then delivered.
  • FCL (full container load) – arrange release notices depending on the shipping line depot agreement and transport agreement, then only will the container be delivered to consignee.
  • Road freight – all depends on the INCO terms and limitations of the vehicle / site to where the cargo needs to be delivered upon release has been receive.
From all of the above, we are sure you agree it is best to leave it up to the experts or have tools that could assist, as well as guide you as there are so many areas in the supply chain that you need to understand and know off to not add additional costs to the bottom line.

No, Holler Trade can pay and claim the VAT on your behalf.

Yes, your goods will be insured by Holler Trade's marine insurance policy.

Separate insurance cover will need to be taken out for direct purchase* as they will not fall under Holler Trade's marine policy

* If you have bought and paid directly from a supplier but require Holler Trade to ship your goods.

GOOD TO KNOW

As a standard procedure, Holler Trade does the following for its customers:
  • Obtain supplier quotations with best pricing/Best quality
  • Supply you with a quote with detailed descriptions of the goods you requested and the total values.
  • Identify if any of your goods require a special permit or need to meet any industry guidelines.
  • If manufactured in South Africa, we will apply SADC certifications to exempt you from duties, should your country form part of the SADC region.
  • Our in-house logistics department will allocate the correct Tariff Code or HS number of the items.
  • Use your tariff code to look up what percentage duty you will pay on non-SADC goods.
  • Calculate the total purchase price including surcharges and duties.
  • Work out the freight cost of your goods based on the weight and dimensions of the goods.
  • Give you the insurance amount to cover all your good.
  • Pay the supplier and arrange for collection and delivery of your goods to our warehouse.
  • Check your goods on arrival to ensure packaging and crating is sufficient for export, if not, repack, crate, and label all goods.
  • Book and facilitate Bureau Veritas inspections on specified goods as required by certain African countries.
  • Ensure your goods are loaded on the departing truck ensuring goods are stable and as far as possible will not incur damages during transit.
  • Should goods be damaged, we will, in tandem with the insurance company, ensure goods are repaired or replaced within the shortest period.
  • We offer air freight, sea freight, full and shared road transport loads.
  • We take care of everything in between, procurement, documentation, customs, etc., so you do not have to.
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